Registration and Account Details
When you create a new user account at www.southwesthampers.co.uk , we collect your name and email address. If you place an order for a product that requires payment, we collect your credit card billing address, and email address on our server, but all secure details are conducted by our payment partner, Paypal. This Information will be used to process orders and, if necessary, to contact you regarding the status of your orders.
In order to develop our business we do use some of the collected data including recipient details to profile you and your order profile. This data is used to improve our service to you and identify new customers who we should be marketing to.
We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can contact us at any time to have your details removed from our marketing database.
Sharing your information with others
We will not share your information with other third party companies unless there is a legal requirement to do so. We have a firm commitment to protecting your privacy and security as our customer. We are subject to the law like everyone else and we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
i. to maintain our accounts and affiliate records;
ii. for billing and accounts;
iii. to enable us to answer your enquiries;
iv. for verifying your identity for security purposes;
v. to send you news about the services to which you have signed up;
vi. to tell you about other of our services.
Personal messages on gift cards
When you add a personal message to an order, your message will be printed on a gift card that is part of our dispatch system. This is positioned inside the hamper so the message cannot be read during transit.
Security of your information
All information held electronically is password protected. Passwords are only known by Senior management and are changed frequently. Paper forms of information are stored in a lockable cabinet and securely destroyed within legal timeframes.
IP addresses and cookies
An IP address is a number that is assigned to your computer when connected to the Internet. The servers that serve our web site automatically identify your computer by its IP address. This is used exclusively to highlight orders that appear abnormal, (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Telephone: +44 (0)333 360 1962
Registered Address: Ashcroft, Bassetts Gardens, Exmouth, Devon, EX8 4EE